NEXA AI Assistant
Partnered across product, engineering and Wealth Management to support 1,000+ IA and SA users.
1’26
Hi, I’m Tushar — I turn business friction into practical systems.
Business Support Analyst with 3+ years of experience delivering AI-powered products, operational improvements and better customer experiences across banking and technology.
Tushar Sharma
Mississauga, Ontario
Business Support Analyst
Mississauga, Ontario
Business Support Analyst
THE SHORT VERSIONAbout me.
I work between product, support and operations — translating messy problems into clear requirements, useful dashboards and scalable workflows. I care about solutions people actually adopt, not just projects that ship.
1,000+NEXA users supported
20%fewer support calls and emails
90%Level 2 incident resolution
3×BMO Ovation Awards in six months
SELECTED IMPACTWork that moved the needle.
Five chapters from banking, AI, analytics and business growth — measured by the outcome, not the output.
Adoption dashboard
Built SharePoint tracking for usage, feedback and market-level insight.
2Daily reporting
Used Excel Macros and Power Query to reduce manual effort and improve accuracy.
3Critical support
Resolved escalations within SLA while minimizing business impact.
4Strategic partnerships
Helped drive a 40% revenue increase at Sir Corp through partnerships and market insight.
5THE JOURNEYExperience.
Business Support Analyst · BMO
AI product delivery, incident resolution, adoption analytics, reporting automation and stakeholder partnership for Wealth Management.
Customer Service Representative · BMO
Digital banking support, transaction accuracy, compliance, peer training and customer-focused problem solving.
Business Development Manager · Sir Corp
Strategic partnerships, market research and cross-functional execution that contributed to revenue growth.
Business System Analyst · Xell GmbH
Regression testing, integration analysis, technical documentation and scalable application research.
Have a problem worth solving?
Tushar Sharma · Mississauga, OntarioAI · Analytics · Business Operations